Privacy policy

Privacy policy

We need to use your personal information for contractual agreements between you and Tom Omnichannel Management bv. In our privacy policy, we explain why we store your personal information and what we do with it. We respect your privacy and only process this information for the purpose for which you provided it.

Who manages your data?

TOM TWM B.V.
Chamber of Commerce no.: 76043134  
VAT no.: NL860487106B01  

Contact information:
Rootven 19A
5531 MB Bladel
the Netherlands
[email protected]

What do we do with your data

We have legal grounds for using your personal data. This applies to the following cases:

• Ordering
• Delivering
• Returning, warranties and repairs
• Contact with customer service
• Business orders

We may also use your data if there is a legitimate interest. In this case, we use your information to provide you with a personalised shopping experience, such as adapting our webshops to your interests. We use your data for:

• Reviews and customer satisfaction surveys
• Contact with customer service
• Visits to our website
• Improving our webshops and service
• Your account
• Newsletters and email
• Promotions
• Personal advice
• Social media
• Security

Lastly, after your consent to marketing cookies through the cookie banner, we can use your email address for online marketing activities:

• Offering third-party advertisements (such as Facebook) based on your interests.

Recording of data

All our pages use a secure connection. We store as little information from our customers as possible and ensure that no sensitive information is stored in our database, unless there is no alternative.

We keep the camera images of our store no longer than two weeks. Unless the images have to be kept longer because we see something suspicious that we have to investigate further, or because of another legal obligation.

Retention of data

Orders made with customer data are made anonymous after seven years. We delete inactive client accounts after seven years.
The tax authorities require us to keep our administration containing your invoice, payment and order information for seven years. After that retention period, we use your data anonymously for internal reporting.

Data security

We use strict security measures to prevent the loss, unauthorised use or unlawful changes to your personal data. When we transfer or receive your data, we guarantee your privacy by using modern security technology. All systems in which personal data is processed are equipped with powerful firewalls and strict security.

Corporate clients

Of our corporate clients, we store the information of the contact person. We treat it the same as that of our private customers.

Fraud

If we suspect fraud, we may have a legal obligation to use your data. If necessary, we will hand over customer data to the government.

Who can access your information?

We transfer your data to other parties only if that is necessary. For example, to facilitate the delivery of your order. The following parties have access to your information:

• Our carriers
• Suppliers or repairmen
• Product support
• Payment partners
• IT service providers

The party that collects our reviews

We want to offer you the best possible shopping experience, based on your interests. We share data with parties such as data management platforms, media and advertising agencies and research agencies, to give you personalised advice or show you targeted advertisements.

The parties with whom we share your data may only use it to provide you with a service on behalf of TOM, unless they are responsible for obtaining and protecting your data themselves. We never sell your data to third parties.
You can read how we collect data using cookies in our cookie policy.

Credit check for afterpay

If you choose to pay later using Klarna, they may check your credit score or have it checked. For this credit check, they may give your data to other parties who may only use this information for that purpose. For more information, please contact Klarna:

De Ruyterkade 7
1013 AA Amsterdam
020-8082852

We may also pass on your details to a debt collection agency and/or bailiff who collects unpaid invoices on our behalf.

Credit check for paying in instalments

If you opt to pay in instalments using Capayable, they may check your credit score or have it checked. For this credit check, they may give your data to other parties who may only use this information for that purpose. For more information, please contact Capayable:

Meerenakkerplein 5
5652 BJ Eindhoven
040-2595072
[email protected]

We may also pass on your details to a debt collection agency and/or bailiff who collects unpaid invoices on our behalf.

Change or delete your data yourself

We store your personal data in your account. If you sign in to your account, you can change your details and adjust your preferences. Do you want to receive or delete all data that we have collected of you? Please let us know by post or email using the contact information below. We may request additional information to establish your identity.
If you have subscribed to the newsletter, we use this information to send the newsletter to you and to personalise it. Do you no longer want to receive it? You can unsubscribe by clicking on the link at the bottom of the newsletter.

Questions or complaints

If you have questions or complaints about your data and the protection of it, you can contact us by post or by email.

Rootven 19A
5531 MB Bladel
attn. Data protection officer
[email protected]

If you are not satisfied with how TOM TWM B.V. handles your privacy, you can contact the Data Protection Authority.